Privacy Policy

1. Information We Collect

A. Information you provide to us

We may collect information you provide directly, such as:

• Account information (e.g., email address and password, if you create an account).
• Contact information (e.g., name, email address, and phone number if you choose to provide it).
• Order information (e.g., reports requested/purchased, addresses you submit for reports, transaction details, and purchase history).
• Subscription information (e.g., subscription selected, billing frequency, renewal/expiration dates, and included Report usage).
• Billing information (e.g., billing address). Payment card information is processed by our payment processor (e.g., Stripe). We do not receive or store full payment card numbers.
• Communications (e.g., emails or messages you send to customer support).

B. Information collected automatically

When you use the Site, we (and our service providers) may automatically collect:

• Device and network information (e.g., IP address, browser type, operating system, device identifiers).
• Usage information (e.g., pages viewed, links clicked, referring URLs, and timestamps).
• Approximate location information (e.g., general location derived from IP address).
• Cookies and similar technologies (see Section 4).

C. Public records / property information shown on the Site

Our Site displays property-related information derived from public records maintained by county and local government offices, obtained through licensed data providers, and datasets published by federal agencies where used. Reports may also include information gathered from publicly available sources. This information may include information associated with individuals (such as owner names or mailing addresses) and may be incomplete, inaccurate, or out of date.

2. How We Collect Information

We collect information:

• Directly from you when you create an account, start or manage a subscription, place an order, contact support, or otherwise communicate with us.
• Automatically through cookies, pixels, tags, and server logs when you use the Site.
• From service providers that help us operate the Site (e.g., analytics, payment processing, email delivery).
• From public records maintained by county and local government offices, obtained through licensed data providers, and datasets published by federal agencies where used, for property-related information shown on the Site, and from publicly available sources used in Reports.

3. How We Use Information

We use information to:

• Provide and operate the Site.
• Process orders and notify you when purchased reports are ready to download.
• Manage subscriptions (e.g., start, renew, change, or cancel) and track included Report usage.
• Provide customer support and respond to requests.
• Maintain security, detect/prevent fraud and abuse, and enforce our Terms.
• Analyze usage and improve the Site.
• Send service communications (e.g., receipts, delivery notices, subscription-related notices, and account-related messages).
• Where permitted by law, send marketing communications. You can opt out of marketing emails using the unsubscribe link in those emails.
• Create and use de-identified or aggregated information for analytics and improving the Site.

4. Cookies and Analytics

A. Cookies and similar technologies

We and our partners may use cookies and similar technologies (such as tags and pixels) to operate the Site, understand usage, and prevent fraud/abuse. You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

B. Google Analytics 4 (GA4)

We use Google Analytics 4 to help us understand how visitors interact with the Site (e.g., pages visited, time spent, and interactions). GA4 may collect information through cookies and similar technologies and generate reports that help us improve the Site. Google's use of information is governed by Google's applicable policies.

C. Google Tag Manager

We use Google Tag Manager to manage website tags. Tag Manager is a tag management system that may load other tools (such as GA4) that collect information as described in this Privacy Policy.

D. Do Not Track

Some browsers provide "Do Not Track" signals. We do not respond to Do Not Track signals.

5. How We Share Information

We may share information:

• With service providers that help us operate the Site (e.g., hosting, analytics providers, payment processing, email delivery, customer support, security services).
• With AI and research service providers (such as Google) that process addresses and property information to generate Reports. Those inputs are not used to train the provider's models.
• To comply with law or legal process, and to protect rights, safety, and security.
• In connection with a business transaction (e.g., merger, acquisition, financing, or sale of assets).

Payment processing is handled by our payment processor (e.g., Stripe) under its own privacy policy and terms.

We do not sell personal information.

6. Public-Record Information Removal / Suppression Requests

CountyOffice.org displays property information derived from public records maintained by county and local government offices, obtained through licensed data providers, and datasets published by federal agencies where used. If you would like your personal information redacted from property pages on the Site, email us at privacy@countyoffice.org with the subject line "Removal Request" and include: (a) your full legal name as it appears on the record, (b) the property address(es) or page URL(s) involved, and (c) a contact email for follow-up.

How redaction works. Property pages describe parcels and remain published; we do not remove entire pages. When we grant a request, we redact personal information from the relevant page(s), for example owner names, mailing addresses, and buyer/seller names shown in deed and sale history. Parcel-level information (such as property characteristics, sale amounts and dates, and tax and assessment data) remains available.

Requests must relate to your own information. We may request additional information to confirm that a request relates to the requester and to prevent fraudulent or unauthorized requests, and we may decline or delay requests where permitted by law if we cannot make that confirmation.

We retain a suppression record (such as the name/address redacted and the action taken) so that redacted information does not reappear on the Site when source data is refreshed. Redaction applies only to this Site; it does not change or remove information in underlying government records or on third-party websites.

7. Your Choices

A. Marketing emails

You can opt out of marketing emails by using the unsubscribe link in those emails.

B. Cookies

You can manage cookies in your browser settings. Disabling cookies may impact Site functionality.

C. Privacy requests (where applicable)

You may contact us at privacy@countyoffice.org with the subject line "Privacy Request" to request access, deletion, or correction of certain personal information, or to request that we stop certain uses where required by applicable law. We may need to verify your request. We may retain certain information as needed for legal, accounting, security, and fraud-prevention purposes.

8. U.S. State Privacy Rights (Where Applicable)

Depending on where you live and applicable law, you may have rights to request:

• access to personal information we hold about you;
• deletion of certain personal information;
• correction of inaccurate personal information; and
• to opt out of certain processing, including targeted advertising and/or the sale/sharing of personal information (as those terms are defined by applicable law).

To exercise applicable rights, email privacy@countyoffice.org with the subject line "Privacy Request" and describe your request. We may need to verify your identity before completing a request. Where permitted by law, you may use an authorized agent to submit a privacy request on your behalf. We may require proof that the agent is authorized to act for you and may also require you to verify your identity directly with us. We will respond within the timeframes required by applicable law. We may deny requests where permitted by law, and we may retain certain information as necessary for legal, accounting, security, and fraud-prevention purposes. We will not discriminate against you for exercising your privacy rights.

Appeals (where required): If we deny your request and you believe the denial was improper, you may appeal by emailing privacy@countyoffice.org with the subject line "Privacy Appeal."

9. Visitors From Outside the United States

We are based in the United States and may use service providers in the United States and other countries. If you access the Site from outside the United States, your information may be processed and stored in the United States or other jurisdictions that may have different data protection laws than your country of residence.

10. Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us personal information, please contact us and we will take appropriate steps.

11. Data Security

We maintain administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure.

12. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including operating the Site, providing reports, maintaining records, complying with legal obligations, resolving disputes, and enforcing agreements. For example, we may retain order and billing records for accounting/tax compliance and to handle disputes, refunds (where applicable), and chargebacks. Retention periods vary depending on the type of information and purpose.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date indicates when the policy was last revised. By continuing to use the Site after an update, you acknowledge the revised Privacy Policy.

14. Contact Us

Growlogics LLC d/b/a CountyOffice.org
21 Artisan Ave, Huntington, NY 11743
Email: privacy@countyoffice.org